We offer FREE worldwide shipping on all orders.

Yes, it's absolutely free with no extra fees! Customs duties and taxes are covered.

 

Delivery Time Estimates: 

  • United Kingdom: 5 - 10 business days
  • United States: 5 - 12 business days
  • Australia: 7 - 14 business days
  • Canada: 7 - 14 business days
  • Europe: 6 - 15 business days
  • Rest of the world: 10 - 15 business days

Important notes —

  • All orders are typically shipped from our warehouse within 1-2 days of the order being placed.
  • Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
  • Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery. 
  • We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.
  • We do not offer express shipping at this time.

 

Shipping Destinations: 

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and China at this time. 

Order & Shipping Process: 

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Track Your Order Here

If you haven't received your order confirmation, most likely the wrong email address has been entered. Please contact us at support@atoleajewelry.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

 

Order Status:

You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

Track Your Order Status Here

 

Order Cancellations & Changes:

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@atoleajewelry.com.

 

Trouble Placing Order:

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

If that doesn't work, we recommend trying the following steps:
  • Use another browser or device 
  • Make sure that your card is open for international payments
  • Try another payment method or contact your bank

Please don't hesitate to contact us at support@atoleajewelry.com if you are still experiencing issues.

   

Late & Lost Orders:

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order. 

If your order is considered late: Please kindly consider potential shipping delays. We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Once your address is confirmed, if your order is past 30 days please contact us at support@atoleajewelry.com and we will do our best to assist you in any way we can. 

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at support@atoleajewelry.com and we will help every step of the way.

We appreciate your patience greatly. 

 

Missing/Incorrect Items: 

If you received the wrong item or an item is missing from your order, please contact us at support@atoleajewelry.com to submit a claim within three business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.



Warranties:

Atolea's Lifetime Color Warranty

In the event that there is a gold or silver color issue, you may submit a claim at any time. Once approved, you are eligible for a replacement or store credit. Gifted jewelry is only eligible for store credit. Store credit will be calculated according to the promotional discount applied to the item. Make sure to keep all previously damaged items with you for your future warranty claims. Your item must be purchased from atoleajewelry.com. Mystery products and free gifts are not covered under our warranty. Atolea Jewelry reserves the right to deny any warranty claim.

Coverage includes:

  • Significant gold or silver color issues

Does not include:

  • Lost jewelry
  • Pearl discoloration
  • Normal wear and tear, including scratches and minor damage
  • Damage from misuse of jewelry or improper storage

If you are eligible and wish to submit a claim, please reach out to us at support@atoleajewelry.com with the following information:

  • Current shipping address
  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

 

Atolea's Broken / Faulty Item Warranty

In the event you have received a faulty item or a piece of jewelry has broken due to a manufacturing defect you have within 90 days of the item(s) delivery to submit a claim. Once approved, you are eligible for a replacement or store credit. Gifted jewelry is only eligible for store credit. Store credit will be calculated according to the promotional discount applied to the item. Make sure to keep all previously damaged items with you for your future warranty claims. Your item must be purchased from atoleajewelry.com. Mystery products and free gifts are not covered under our warranty. Atolea Jewelry reserves the right to deny any warranty claim.

Coverage includes:

  • Manufacturing defects

Does not include:

  • Lost jewelry
  • Normal wear and tear, including scratches and minor damage
  • Damage from misuse of jewelry or improper storage 

If you are eligible and wish to submit a claim, please reach out to support@atoleajewelry.com with the following information:

  • Current shipping address
  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence
  • Plus a video if necessary (i.e. earring clasps)